Terms & Conditions
Welcome to Growth Partners. Growth Partners is a business consulting and technology implementation company focused on helping businesses, professionals, Chartered Accountants, tax practitioners, and organizations adopt modern technology solutions for operational efficiency and business growth. We provide services including software implementation, customization, automation, consulting, cloud solutions, training, support, and technology integration services across multiple industries. Through our partnerships with leading technology providers such as Tally Solutions Pvt. Ltd., Zoho Corporation, Amazon Web Services, and Meta Platforms, we aim to deliver scalable and reliable business solutions tailored to client requirements across India.
By accessing this website, communicating with our team, purchasing our services, or using any solution provided by Growth Partners, you acknowledge that you have read, understood, and agreed to comply with these Terms & Conditions. These terms apply to all visitors, clients, customers, partners, and users interacting with our website or services in any manner.
A. Services
Growth Partners provides professional services related to software implementation, ERP solutions, Tally services, Zoho services, cloud hosting, cloud backup, AI and business automation, consulting, customization, integrations, training, support, and related technology solutions. The exact scope of work, deliverables, timelines, pricing, and responsibilities shall be determined through quotations, proposals, agreements, invoices, emails, or written communication shared between Growth Partners and the client.
Important Points:
- Any additional requirement or modification requested outside the approved scope may require additional charges and revised timelines.
- Certain services may depend on third-party software providers, APIs, internet connectivity, or cloud infrastructure availability.
B. Pricing & Payments
All pricing shared by Growth Partners through quotations, proposals, invoices, or verbal discussions is subject to applicable taxes and validity periods. Payments may be required partially or fully in advance before initiating services, depending on the nature of the project or subscription. Delays in payment may result in temporary suspension of services, support, cloud access, or project activities until dues are cleared.
Important Points:
- Payments made towards software licenses, implementation, customization, subscriptions, training, consulting, and third-party services are generally non-refundable.
- Growth Partners reserves the right to revise pricing based on scope changes, licensing revisions, or third-party pricing updates.
- GST and other applicable taxes shall be charged additionally wherever applicable.
C. Project Execution & Timelines
Project timelines provided by Growth Partners are estimated timelines based on the information and requirements available at the time of discussion. Actual delivery timelines may vary depending on client approvals, requirement changes, technical feasibility, third-party dependencies, internet availability, software limitations, or unforeseen operational circumstances.
Important Points:
- Delays caused due to incomplete information, delayed approvals, or lack of coordination from the client side shall not be considered the responsibility of Growth Partners.
- Any change in project scope during execution may affect delivery timelines and costing.
- Technical dependencies from third-party platforms may impact project completion timelines.
D. Software Customization & Development
All customization and development requests shall be executed based on technical feasibility, software limitations, security standards, and approved project scope. Certain feature requests may not be possible due to restrictions imposed by software architecture, third-party platform limitations, compliance requirements, or security concerns.
Important Points:
- Growth Partners reserves the right to decline any customization request that is technically impractical, legally restricted, or unsupported by the respective software platform.
- Development timelines may vary depending on complexity and third-party dependency.
E. Third-Party Platforms & Services
Growth Partners works with various third-party software providers, cloud infrastructure providers, communication platforms, and technology partners including Tally Solutions Pvt. Ltd., Zoho Corporation, Amazon Web Services, and Meta Platforms. Clients acknowledge that third-party pricing, licensing structures, features, APIs, and policies may change without prior notice.
Important Points:
- Growth Partners shall not be held liable for downtime, pricing revisions, API restrictions, server failures, feature discontinuation, or service interruptions caused by third-party platforms.
- Third-party services are governed by their respective policies and licensing terms.
F. Client Responsibilities
Clients are responsible for providing accurate business information, complete requirements, necessary approvals, authorized access credentials, and timely coordination during project execution. Clients are also responsible for maintaining proper backups before implementation, migration, customization, or technical activities carried out by Growth Partners.
Important Points:
- Clients must maintain independent backups of their business data before any technical activity is performed.
- Any loss or issue arising due to incorrect information, unauthorized credential sharing, or lack of backups shall remain the responsibility of the client.
- Clients are responsible for ensuring legally licensed software usage and compliance with applicable laws.
G. Data Privacy & Confidentiality
Growth Partners values the confidentiality and privacy of client information and business data. Any data, credentials, documents, or operational information shared with us shall be used strictly for service-related purposes and handled with reasonable care and security practices.
Important Points:
- While reasonable security measures are followed, Growth Partners shall not be held responsible for cyberattacks, unauthorized access, internet failures, or incidents beyond reasonable control.
- Clients are strongly advised to maintain independent backups and internal security measures for critical business information.
H. Support Services
Growth Partners provides technical support during official working hours, which are Monday to Saturday from 10:00 AM to 6:00 PM IST unless otherwise agreed in writing. Support may be provided through calls, WhatsApp, remote desktop tools, emails, online meetings, or ticketing systems.
Important Points:
- Resolution timelines may vary depending on issue complexity and third-party involvement.
- Emergency support, holiday support, or after-hours support may be subject to separate charges and availability.
I. Intellectual Property Rights
All website content, branding elements, logos, graphics, service materials, presentations, training documents, videos, process frameworks, designs, written content, and digital assets available on Growth Partners are the intellectual property of Growth Partners unless otherwise stated.
Important Points:
- Unauthorized copying, reproduction, redistribution, or commercial usage of any material without written permission is strictly prohibited.
- Legal action may be initiated against misuse of intellectual property.
J. Limitation of Liability
Growth Partners shall not be liable for indirect, incidental, special, or consequential damages including business interruption, revenue loss, operational downtime, data corruption, or loss of business opportunities arising from the use of our services, software, integrations, or third-party platforms.
Important Points:
- The total liability of Growth Partners for any claim shall not exceed the amount paid by the client for the concerned service or project.
- Technology services may involve operational risks, software limitations, and internet dependencies beyond reasonable control.
K. Cancellation & Refund Policy
Any cancellation request related to services, subscriptions, projects, or support agreements must be communicated through official communication channels of Growth Partners.
Important Points:
- Software licenses, cloud services, subscriptions, implementation charges, customization fees, consultation charges, and third-party service fees are generally non-refundable.
- Refund requests, if considered, shall be evaluated solely at the discretion of Growth Partners management.
L. Website Usage
Users accessing Growth Partners agree not to misuse the website, attempt unauthorized access, distribute harmful software, engage in fraudulent activities, interfere with website functionality, or copy website content without authorization.
Important Points:
- Any activity violating cybersecurity standards, ethical business practices, or applicable laws may result in restricted access and legal action.
M. Changes to Terms & Conditions
Growth Partners reserves the right to update, modify, revise, or replace these Terms & Conditions at any time without prior notice. Updated terms shall become effective immediately upon publication on the website.
Important Points:
- Continued use of our website or services after updates shall constitute acceptance of the revised Terms & Conditions.
N. Governing Law & Jurisdiction
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes, claims, or legal proceedings arising from the use of our website or services shall be subject to the jurisdiction of the competent courts located in Karnataka, India.
O. Contact Information
For any queries, support requests, or official communication related to these Terms & Conditions, you may contact Growth Partners through the following details:
🌐 www.growthpartners.in
📞 +91 90199 46181
📧 info@growthpartners.in
